Hi All - I'm looking to use RTFM for Canned Replies. I've already gotten it installed and working, but I'd like to tweak it a bit.
First, how can I rename RTFM to FAQ (or even Canned replies). My supervisor isn't a big fan of RTFM (yes, we all know it stands for RT FAQ Manager, but others may know it as Read The F____ing Manual!). I've attempted to follow this: http://wiki.bestpractical.com/view/RenameRTFM but have had no luck. Also, how can I disallow an unprivileged user to search for articles -- since I don't want to use it for articles, I'm looking to use it for canned responses! Thanks for any help! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu
