Also make sure you have RT-Attach-Message: yes and {$Transaction->Content()} set.
Kris Germann Supervisor, Sales & Technical Support Fibernetics Corporation freephoneline.ca 605 Boxwood Drive Cambridge ON, N3E1A5 From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kris Germann Sent: Thursday, January 06, 2011 1:26 PM To: 'Rana Tanveer'; rt-users@lists.bestpractical.com Subject: Re: [rt-users] attachment and This transaction appears to have no content This is because it is only set up to 'notify' - Same thing here when I give a ticket to a user I receive (Notify) an email: Wed Dec 31 17:00:00 1969: Request TicketID was acted upon. Transaction: Given to User1 by User2 Queue: QueueName Subject: Subject Owner: User Requestors: Requestor Email Status: Status Ticket <URL: URL> This transaction appears to have no content Or is this not what you are doing. Kris Germann Supervisor, Sales & Technical Support Fibernetics Corporation freephoneline.ca 605 Boxwood Drive Cambridge ON, N3E1A5 From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Rana Tanveer Sent: Thursday, January 06, 2011 1:14 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] attachment and This transaction appears to have no content I am using Correspondence template and "On Correspond Notify Requestors and Ccs <https://ticket.team-kh.qualityprogrammers.com/Admin/Global/Scrip.html?id=6& Queue=0> " scrip. Rana Tanveer