Guys, I am new to RT and a novice on MySQL. Currently, we do not allow auto create for external senders to any of our Q's, but one of our departments want to use RT to start receiving emails (tickets) from an external source. My questions is, if I create this external entity in the RT database, would RT accept that, and if so, how in the heck do I create that entry in MySQL, with the right permissions?
Many thanks ...
