On Wed, Jan 19, 2011 at 03:05:22PM -0800, Alberto Vazquez wrote: > Guys, > I am new to RT and a novice on MySQL. Currently, we do not allow auto > create for external > senders to any of our Q's, but one of our departments want to use RT to > start receiving emails > (tickets) from an external source. > My questions is, if I create this external entity in the RT database, > would RT accept that, > and if so, how in the heck do I create that entry in MySQL, with the right > permissions?
You should be able to do this from Configuration -> Users -> Create -kevin
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