On Thu, Jan 20, 2011 at 08:49:50AM -0800, Alberto Vazquez wrote: > Thank you Sir, I will give it a try. I was under the impression that this > is for users with > the need to access RT, since this external just needs to be able to send > an email to RT and > get a ticket create.
Anyone who sends mail to RT gets a user account. If you're limiting ticket creation to existing accounts, you will need to create a user that doesn't have a password and isn't allowed to be granted rights but does have an email address. -kevin > I will give a shot and see if it does the trick. I will let you know how > it tuns out. > Alberto > > On Wed, Jan 19, 2011 at 3:44 PM, Kevin Falcone > <[1]falc...@bestpractical.com> wrote: > > On Wed, Jan 19, 2011 at 03:05:22PM -0800, Alberto Vazquez wrote: > > Guys, > > I am new to RT and a novice on MySQL. Currently, we do not allow auto > create for external > > senders to any of our Q's, but one of our departments want to use RT > to start receiving > emails > > (tickets) from an external source. > > My questions is, if I create this external entity in the RT database, > would RT accept > that, > > and if so, how in the heck do I create that entry in MySQL, with the > right permissions? > > You should be able to do this from Configuration -> Users -> Create > -kevin
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