HEllo, >From RT wiki :
Email reminders - DueDateRemindersByEmail<http://requesttracker.wikia.com/wiki/DueDateRemindersByEmail>- A script (to be run daily) that sends email notifications for expired tickets to owners and Queues/Tickets AdminCC<http://requesttracker.wikia.com/wiki/AdminCC> - rt-remind <http://www.cs.kent.ac.uk/people/staff/tdb/rt3/> - Stick this in your crontab to send out reminders about open tickets. - rtReminderMails <http://requesttracker.wikia.com/wiki/RtReminderMails>- Cronscript that sends mails about reminders that are due in the next two days to the ticket and reminder owners. - rtUnifiedreminder<http://requesttracker.wikia.com/wiki/RtUnifiedreminder>- All the other reminder scripts are based on StartDate<http://requesttracker.wikia.com/index.php?title=StartDate&action=edit&redlink=1>, DueDate <http://requesttracker.wikia.com/wiki/DueDate> or Priority but not all organizations make use of those fields. Also, all the other scripts only send plaintext email to the ticket owner. This script sends one HTML mail (so you can click the tickets and links to RT searches) that lists all tickets that seem to be getting too old without being touched. "Too old" is based on LastUpdated<http://requesttracker.wikia.com/index.php?title=LastUpdated&action=edit&redlink=1>field, with the amount of time configurable for New, Open and Stalled tickets. Minifab 2011/1/28 Joseph Spenner <joseph85...@yahoo.com> > When I used RT2, I had 2 perl scripts I ran daily from cron which gave > status on tickets: > > 1) sent a list of "unassigned tickets" to certain people I defined. > > 2) sent a reminder to people with unresolved tickets, with their ticket > numbers. > > > Do similar scripts exist somewhere for RT3? > > Thanks! > > >