The main way we have integrated RT with other ticket systems is using email between the systems. This can take some careful config of notifications, mainly to keep from creating loops that will keep spawning new tickets or reopening resolved ones. It has worked well with 3 different external vendors each running different systems.
Dallas On Thu, 10 Mar 2011, bastien_ wrote:
Hello, I'm interested in implementing RT and before starting I would like to know if someone would care to share some ideas or experiences in linking RT with some other ticketing systems. In this case I would need to be able to send some tickets from RT to a Mantis system. I was not able to find my answer online, any idea or link to documentation is welcome. Thanks -- View this message in context: http://old.nabble.com/Communication-between-RT-and-other-ticketing-systems-tp31113332p31113332.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
