Bastian, We have created an interface between RT and Daptiv. Reason, We use Daptiv for very large projects and upper, upper management likes to see projections, etc. that RT doesn't provide. Soooo, I wrote a daily interface (cron-SQL) that takes the time worked from all RT ticket transactions for tickets with a Custom Field identifying the Daptiv Project ID and creates a record to be sent to Daptiv. Our Web connection to Daptiv is via cloud, but they have a batch interface that they allow customer's to use for a fee (DUH). That's how we do it.
Kenn LBNL On Thu, Mar 10, 2011 at 4:04 AM, Raed El-Hames < raed.el-ha...@daisygroupplc.com> wrote: > 1- I have my RT talking to another RT bidirectional using REST > 2- It also talks to a windows based ticketing system via web services (soap > on my RT end and .net service at the destination) -- The soap interface is > something I've done here and very customised to our needs > 3- It also talks to another couple of ticketing systems via email. > > So you take your pick of whatever method of comms you like, as I understand > it Mantis have built in soap support , so you can build your own soap client > from RT etc. > > Roy > > > -----Original Message----- > > From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- > > boun...@lists.bestpractical.com] On Behalf Of bastien_ > > Sent: 10 March 2011 10:40 > > To: rt-users@lists.bestpractical.com > > Subject: [rt-users] Communication between RT and other ticketing systems > > > > > > Hello, > > > > I'm interested in implementing RT and before starting I would like to > know > > if someone would care to share some ideas or experiences in linking RT > > with > > some other ticketing systems. > > In this case I would need to be able to send some tickets from RT to a > > Mantis system. > > > > I was not able to find my answer online, any idea or link to > documentation > > is welcome. > > Thanks > > -- > > View this message in context: > http://old.nabble.com/Communication-between- > > RT-and-other-ticketing-systems-tp31113332p31113332.html > > Sent from the Request Tracker - User mailing list archive at Nabble.com. > >
