On 31 Mar 2011 22:08, Rocel M. Lacida wrote: > Hello All, > Good Day! > > It's my first to post a mail to the mailing list so bear with me. First > I am previous user of other ticketing system (Accord Trellis) and I have > many problems about it and upon searching on the net about what is best > ticketing system out there I found RT and it really meet my > requirements. Been using RT for only a couple of weeks and honestly it > was awesome. Though I stumble some difficulties at first it was solve > upon searching on the web where lots of solutions are provided. Now the > only hindrance right now is this,Sorry to ask this question though I > think there is an easy to answer for this I just don't know where to > find it. In my prevoius ticketing system there is a functionality that > someone can post a ticket in behalf of that user.Where I can find it on > RT? Is there any equivalent functionality that I could duplicate? Hope > you could help me about this. Sorry for the long introduction.
Glad to hear you're enjoying RT. To create a ticket on behalf of a user, just put their email address in the Requestor field when creating a ticket via the web. Cheers, Thomas > > Regards, > Rocel