On Fri, Apr 01, 2011 at 06:35:53PM -0400, Don Gourley wrote: > If the user's email isn't found, a user is created. I have a custom > template used for the OnCreate AutoReply to Requestors scrip which > sets the username and real name based on the format that I know our > users' emails has. This works when a user first submits a ticket via > email, but doesn't work if I submit a ticket on behalf of the user. It > appears that the condition for no password and not priviliged is not > true.
It's really hard to comment without seeing the code You can also use $RT::Logger->error() to tell what part is failing -kevin > Is there a way for me to identify when a new user is created when a > ticket is submitted on a user's behalf by putting their email in the > requestor field? > > thanks, Don > > > Message: 1 > > Date: Thu, 31 Mar 2011 22:25:08 -0400 > > From: Thomas Sibley <t...@bestpractical.com> > > To: rt-users@lists.bestpractical.com > > Subject: Re: [rt-users] How do I submit a ticket in behalf of a user? > > Message-ID: <4d953784.5010...@bestpractical.com> > > Content-Type: text/plain; charset=UTF-8 > > > > On 31 Mar 2011 22:08, Rocel M. Lacida wrote: > >> Hello All, > >> Good Day! > >> > >> It's my first to post a mail to the mailing list so bear with me. First > >> I am previous user of other ticketing system (Accord Trellis) and I have > >> many problems about it and upon searching on the net about what is best > >> ticketing system out there I found RT and it really meet my > >> requirements. Been using RT for only a couple of weeks and honestly it > >> was awesome. Though I stumble some difficulties at first it was solve > >> upon searching on the web where lots of solutions are provided. Now the > >> only hindrance right now is this,Sorry to ask this question though I > >> think there is an easy to answer for this I just don't know where to > >> find it. In my prevoius ticketing system there is a functionality that > >> someone can post a ticket in behalf of that user.Where I can find it on > >> RT? Is there any equivalent functionality that I could duplicate? Hope > >> you could help me about this. Sorry for the long introduction. > > > > Glad to hear you're enjoying RT. To create a ticket on behalf of a > > user, just put their email address in the Requestor field when creating > > a ticket via the web.
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