On Tue, Apr 26, 2011 at 04:19:08PM +0200, Albert Shih wrote: > Hi all > > I want open my RT to my user (meaning requestor not owner) to allow them to > submit a new ticket. > > So for the authentication I can use RT::Authen::ExternalAuth to connect our > LDAP. > > But how can I create a special "RT at glance" for my user ? What I want is : > > For every user not in a small group (or list that's not > important), after they log-on in RT I want a very simple interface > to allow user see the ticket they submit and a form to submit a new > one. > > If it's possible to have custom field in this form that's better. > > And on contrary of the "Quick Ticket" I don't want to allow the > user chose the Owner.
Don't make them Privileged, they'll be redirected to http://your.rt.server/SelfService/ which is a very simple UI -kevin
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