Yes I wish I could get some help we ended up just using a custom field both to link the Vtiger customer and RT ticket together it is kind of a pain but we did make links at least. We chose not to pay to have the link down mainly because our other systems are already linked into vtiger with some java code so we live with it as is. We are looking at some java code to link rt into vtiger but not vtiger into rt.
Mark -----Original Message----- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Chris Devers Sent: Thursday, April 28, 2011 4:48 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] RT and Vtiger integration redux I see that someone asked about integrating RT with VTiger (CRM) back in 2007, but it looks like there was never a response, as far as I can tell. http://www.gossamer-threads.com/lists/rt/users/64325 My company uses VTiger and, uhh, it has issues. I've used RT at previous jobs and always been happy with it, as have some of the others here. Now that RT4 has been released, I'm thinking this could be a good time for us to look into using it as a supplement to or replacement for the existing ticketing system in VTiger. (Better still, if RT4 can credibly be used as a CRM 裏customer database, inventory of customer systems & configurations, that kind of thing 裏then that would be even better.) Has anyone tried this sort of thing? If it helps, I live down the street from Best Practical Global HQ, so maybe an in-person discussion would make sense :-) Thanks, and congratulations on RT4 :-) -- Chris Devers