Hi, I've been perusing through a Google search about having RT send reminder e-mails and I've found some things that are rather dated and none of them seem to exactly achieve what I want, so I thought I'd check with the list to see if there is anything I'm not finding.
What I'd like to do is send one reminder e-mail per day to each user about tickets that are unowned but that exist in queues that they have access to. So, each user should get one e-mail each day that lists all the unowned tickets that are in queues that they have access to take. Does such a beast exist? -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- Tim Gustafson t...@soe.ucsc.edu Baskin School of Engineering 831-459-5354 UC Santa Cruz Baskin Engineering 317B -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- -------- 2011 Training: http://bestpractical.com/services/training.html
