Tim, Yep. I set up a dashboard for a few Queues that do exactly that. Create the appropriate Query, put it in a dashboard and set up the subscriptions and your set.
Kenn LBNL On Tue, Jul 19, 2011 at 8:10 AM, Kevin Falcone <falc...@bestpractical.com>wrote: > On Mon, Jul 18, 2011 at 06:59:15PM -0700, Tim Gustafson wrote: > > I've been perusing through a Google search about having RT send > > reminder e-mails and I've found some things that are rather dated and > > none of them seem to exactly achieve what I want, so I thought I'd > > check with the list to see if there is anything I'm not finding. > > > > > What I'd like to do is send one reminder e-mail per day to each user > > about tickets that are unowned but that exist in queues that they have > > access to. So, each user should get one e-mail each day that lists all > > the unowned tickets that are in queues that they have access to take. > > Sounds like something that would be perfect as a Dashboard with a > daily subscription > > -kevin > > > -------- > 2011 Training: http://bestpractical.com/services/training.html >
-------- 2011 Training: http://bestpractical.com/services/training.html
