On Wed, Jul 27, 2011 at 05:37:27PM -0500, Scott wrote: > I logged in to rt with the other users' browser (on their pc) and was able > to > to add several lines of text. I then asked another power user to try to > add > a line of data and she was able as well (all the lines were preserved). So > there definitely a acl type issue going on here. Is there a new right I > need to > add?
What rights do they have and how are they assigned? SeeCustomField/ModifyCustomField granted on the CustomField to a group that the user was in (and the user's only other rights were ShowTicket and CreateTicket on that single queue). I went with a very trivial configuration, the hard part is likely to be understanding your rights configuration -kevin
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-------- 2011 Training: http://bestpractical.com/services/training.html
