On 07/27/2011 05:49 PM, Scott wrote:
On 07/27/2011 05:43 PM, Kevin Falcone wrote:
On Wed, Jul 27, 2011 at 05:37:27PM -0500, Scott wrote:
I logged in to rt with the other users' browser (on their pc) and was able
to
to add several lines of text. I then asked another power user to try to add
a line of data and she was able as well (all the lines were preserved). So
there definitely a acl type issue going on here. Is there a new right I
need to
add?
What rights do they have and how are they assigned?
SeeCustomField/ModifyCustomField granted on the CustomField to a group
that the user was in (and the user's only other rights were ShowTicket
and CreateTicket on that single queue).
I went with a very trivial configuration, the hard part is likely to
be understanding your rights configuration
If I click on the CF and then groups and add those rights to everyone,
would that
help test the issue?
Just to follow up, I did get this working. I went into the Custom
Fields->"Field Name"->Group Rights
and clicked the all rights on each tab (General, Staff, Administrators)
for Privileged users.
-kevin
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2011 Training:http://bestpractical.com/services/training.html
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2011 Training: http://bestpractical.com/services/training.html
