Hi, New to RT, have 4.0.2 installed (Red Hat Linux).
We want new tickets to generate an email to the submitter (who can be a random email account) as well as to the normal team. In Tools -> Global -> Scrips we have: (script 16) Descrition: On Create Stage: TransactionCreate Condition: On Create Action: Notify Requestors and Ccs Template: Autoreply New ticket announcements go to the team but not to the submitter. What are we missing here? Thanks, Bill Dudley Avalon Telecom -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
