On Mon, Sep 12, 2011 at 02:27:23PM -0400, William F. Dudley Jr. wrote: > > We want new tickets to generate an email to the submitter (who can be > a random email account) as well as to the normal team. > > In Tools -> Global -> Scrips we have: > > (script 16) > Descrition: On Create > Stage: TransactionCreate > Condition: On Create > Action: Notify Requestors and Ccs > Template: Autoreply > > New ticket announcements go to the team but not to the submitter. > > What are we missing here?
RT ships with an On Create Autoreply to Requestors scrip Did you disable that? I suspect you're running afoul of $NotifyActor while testing with your Scrip. -kevin
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