On Tue, Oct 18, 2011 at 02:57:21PM +0400, N N wrote: > There's a ticket and one or more 'approval' tickets created for it > automatically. The owner is therefore assigned later, after the 'approval' > tickets are created, and probably BEFORE the ticket is approved. The problem: > how to notify ONLY the ticket owner once it has been approved instead of > notifying the entire list of Watchers (my present solution)? > > Is there a way to update a ticked based on event in the linked ticket? Like > changing AdminCC from group to user?
If you're using RT's built in ___Approvals queue in the standard way, a Notify Owner Scrip will be run on the original ticket when the approval passes (along with a Correspondence being run). -kevin
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