Thank you, Kevin! Yes, it works with ___Approvals, but I need several 'approval' queues (for better or worse, we have a rather elaborated organizational structure). Perhaps, my question should really be: how can I clone the ___Approvals queue special behavior to other queues?
18 октября 2011, 18:15 от Kevin Falcone <falc...@bestpractical.com>: > On Tue, Oct 18, 2011 at 02:57:21PM +0400, N N wrote: > > There's a ticket and one or more 'approval' tickets created for it > automatically. The owner is therefore assigned later, after the 'approval' > tickets are created, and probably BEFORE the ticket is approved. The problem: > how to notify ONLY the ticket owner once it has been approved instead of > notifying the entire list of Watchers (my present solution)? > > > > Is there a way to update a ticked based on event in the linked ticket? Like > changing AdminCC from group to user? > > If you're using RT's built in ___Approvals queue in the standard way, > a Notify Owner Scrip will be run on the original ticket when the approval > passes (along with a Correspondence being run). > > -kevin > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Washington DC, USA � October 31 & November 1, 2011 > * Barcelona, Spain � November 28 & 29, 2011 -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA October 31 & November 1, 2011 * Barcelona, Spain November 28 & 29, 2011