I can't put all the decision makers into one group, because there are several levels of them (like team led > project manager > CTO > CEO). So I need several approval queues.
19 октября 2011, 09:12 от Kevin Falcone <falc...@bestpractical.com>: > On Tue, Oct 18, 2011 at 08:09:51PM +0400, N N wrote: > > Yes, it works with ___Approvals, but I need several 'approval' queues (for > better or worse, we have a rather elaborated organizational structure). > Perhaps, my question should really be: how can I clone the ___Approvals queue > special behavior to other queues? > > Don't, just set it so that Owners and AdminCcs have rights, and you > can have multiple queues that create Approval tickets in the > ___Approvals queue. > > -kevin > > > 18 октября 2011, 18:15 от Kevin Falcone <falc...@bestpractical.com>: > > > On Tue, Oct 18, 2011 at 02:57:21PM +0400, N N wrote: > > > > There's a ticket and one or more 'approval' tickets created for it > > > automatically. The owner is therefore assigned later, after the 'approval' > > > tickets are created, and probably BEFORE the ticket is approved. The > problem: > > > how to notify ONLY the ticket owner once it has been approved instead of > > > notifying the entire list of Watchers (my present solution)? > > > > > > > > Is there a way to update a ticked based on event in the linked ticket? > Like > > > changing AdminCC from group to user? > > > > > > If you're using RT's built in ___Approvals queue in the standard way, > > > a Notify Owner Scrip will be run on the original ticket when the approval > > > passes (along with a Correspondence being run). > > > > > > -kevin > > > > > > -------- > > > RT Training Sessions (http://bestpractical.com/services/training.html) > > > * Washington DC, USA � October 31 & November 1, 2011 > > > * Barcelona, Spain � November 28 & 29, 2011 > > -------- > > RT Training Sessions (http://bestpractical.com/services/training.html) > > * Washington DC, USA October 31 & November 1, 2011 > > * Barcelona, Spain November 28 & 29, 2011 > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Washington DC, USA � October 31 & November 1, 2011 > * Barcelona, Spain � November 28 & 29, 2011 -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA October 31 & November 1, 2011 * Barcelona, Spain November 28 & 29, 2011