Hi, I created a Ticket transactions custom field named "Notification" and applied to the "Incidents" queue of RTIR. However, it is not shown in the page when I try to "Reply" or "Comment" to ticket. I add "Modify custom field" and " See custom fields" privileges to everyone and it is still not shown.
To test, I applied the field to the queue "General" and the field is shown correctly on the "Reply" page. I searched in the mailing list and somebody said RTIR queues are special. Is there anyway I can enable the transaction custom field in "Incidents" queue? Thanks, Qiao -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011
