On Tue, Nov 15, 2011 at 12:02 AM, Kevin Falcone <falc...@bestpractical.com> wrote: > On Mon, Nov 14, 2011 at 01:55:42PM -0500, Xin, Qiao wrote: >> I created a Ticket transactions custom field named "Notification" and >> applied to the "Incidents" queue of RTIR. >> However, it is not shown in the page when I try to "Reply" or "Comment" to >> ticket. I add "Modify custom field" and " >> See custom fields" privileges to everyone and it is still not shown. >> >> To test, I applied the field to the queue "General" and the field is shown >> correctly on the "Reply" page. I searched >> in the mailing list and somebody said RTIR queues are special. Is there >> anyway I can enable the transaction custom >> field in "Incidents" queue? > > Unfortunately - the Reply page in RTIR predates Transaction Custom > Fields and was never updated to include them. > > I thought there was a feature ticket open about this, but I can't find it. >
This is implemented in RTIR 3.0.0rc1 that is also port of RTIR over RT4. > -kevin > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Barcelona, Spain — November 28 & 29, 2011 -- Best regards, Ruslan. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
