So, I have this script that put ticket status from 'new' to 'open' when
all dependend on by are resolt.
With normal tickets WORKS, but with approbal tickets doesn't work... why ?
The script is:
return 1 if ($self->TransactionObj->NewValue !~
/^(?:resolved|deleted|rejected)$/);
my $DepOnBy = $self->TicketObj->DependedOnBy;
while( my $l = $DepOnBy->Next ) {
next unless( $l->BaseURI->IsLocal );
next unless( $l->BaseObj->Status =~ /^(?:new|open|stalled)$/ );
# here you can add any action
# see also example below
$l->BaseObj->SetStatus('resolved');
}
$DepOnBy = undef;
return 1;
Thanks for you time
On 20/12/11 16:46, Daniel Garcia Mejia wrote:
So, it is possible to have a duplicate copy of queue '__Approval' but
with another name?
On 20/12/11 15:52, Daniel Garcia Mejia wrote:
I have a question with creating more approbal queues, other than the
default that comes ('___Approval')
I create a new queue with type 'approval'.
My problem is that when creating a ticket that creates a ticket
approval in queue '__Aprobbal' when it is approved, the ticket
automatically switches to 'open'.
In contrast, in another queue 'approbal' that I created, the ticket
does not go 'open' IS ALWAYSas 'new'.
Why is this?
Thankyou!!
--
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/ / Daniel García Mejía
C E / S / C A Portals i Repositoris
/_/ Centre de Serveis Científics i Acadèmics de Catalunya
Gran Capità, 2-4 (Edifici Nexus) - 08034 Barcelona
T. (NULL) - F. 93 205 6979 - dgar...@cesca.cat
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