Hi,
We use email for creating new tickets. When I send message to RT with
CC to user, the Cc-ed user is CC of the ticket, but the mail get from
me (and his reply to me too). But I need, the reply comms to RT. Is the
way, how to send mail to Cc-ed user via RT directly ?
I made scrip OnCreateAddCc, which parse Set-Cc from message body and add
Cc to ticket, but I don't know, how set the first message to newly added Cc.
Do you Have pleasy any solution ?
Radek
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