On 02/22/2012 06:21 AM, Radek Svoboda wrote: > Hi, > We use email for creating new tickets. When I send message to RT with > CC to user, the Cc-ed user is CC of the ticket, but the mail get from > me (and his reply to me too). But I need, the reply comms to RT. Is the > way, how to send mail to Cc-ed user via RT directly ?
Only if you don't Cc the person in your mail client (like your solution of putting Set-Cc in the body, for example). If you _do_ Cc the person in the mail, that copy of the message never hits RT, and there's nothing RT can do about it. > I made scrip OnCreateAddCc, which parse Set-Cc from message body and add > Cc to ticket, but I don't know, how set the first message to newly added > Cc. You probably want to use RT::Extension::CommandByMail to do this instead of your scrip. It will handle the problem you're talking about. Thomas -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012