On 02/22/2012 01:40 PM, Kenneth Crocker wrote: > If I understand your question, you want to know how to add a person as a > permanent CC get a person on an email to RT when the ticket is first > created? > > I believe there is a scrip for this in the RT wiki. I copied it myself > awhile back. > > It takes all the Cc's on an email during ticket creation and adds them > to the TICKET Cc list. You can also make this work for future > correspondence by cloning that scrip and changing the Condition to "On > Correspond" with a check to see if the person already exists as a Cc.
I don't think it's quite what he wants, but that behaviour is core with the $ParseNewMessagesForTicketCcs option. Thomas -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
