UMBC has a need to have the subject of an email option only the ticket id and subject of the ticket.
The Subject: seems to be required for templates to work and that seems to always place Ticket id & Queue name and our group does not want to see the queue Is this is possible? Thanks joe Joe Kirby , Assistant Vice President, Business Systems Division of Information Technology (DoIT) Support Response - http://www.umbc.edu/doit Administration 627 Office - 410-455-3020 Email - ki...@umbc.edu
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