Joe, I could be reading your question wrong (I do that sometimes), but it sounds like you want to have the option of different data in the subject line for templates.
Typically, a template is selected for a specific scrip. I haven't done this, but Kevin or Rsuslan or Thomas could tell you if you could create a user-defined action code to select a different template based on some type of ticket information/CF available at transaction time. If not, you could write different scrips that use the different templates individually based on that same ticket/CF info. That's all I've got to offer on that subject. Kenn On Thu, Mar 1, 2012 at 1:42 PM, Joe Kirby <ki...@umbc.edu> wrote: > UMBC has a need to have the subject of an email option only the ticket id > and subject of the ticket. > > The Subject: seems to be required for templates to work and that seems to > always place Ticket id & Queue name and our group does not want to see the > queue > > Is this is possible? > > Thanks > > joe > > Joe Kirby , Assistant Vice President, Business Systems > Division of Information Technology (DoIT) > Support Response - http://www.umbc.edu/doit > Administration 627 > Office - 410-455-3020 > Email - ki...@umbc.edu > > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston — March 5 & 6, 2012 >
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
