On Fri, Apr 20, 2012 at 11:57:01AM +0200, Gerald wrote: > I have installed LinearEsclate in Request Tracker 4.05.
LinearEscalate ships with RT 4.0.5 > When i launch in a terminal this command : > > rt-crontool --search RT::Search::FromSQL --search-arg > "(Status='new' OR Status='open' OR Status = 'stalled')" --action > RT::Action::LinearEscalate > > i have this error : > > [Fri Apr 20 09:44:37 2012] [crit]: Failed to load module > RT::Action::LinearEscalate. () at ./rt-crontool line 307. > (/opt/rt4/bin/../lib/RT.pm:341) > Failed to load module RT::Action::LinearEscalate. () at > ./rt-crontool line 307. This executes fine for me, ensure that your Unix user has permissions to see all the relevant files on disk. -kevin
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