On Tue, Apr 24, 2012 at 07:27:40PM +0100, John Chapman wrote:
> I've just had RT 4.0.5 set up by a third party company. I did not install
> it myself.
> RT is not allowing automatic creation of new (unprivileged) users; they
> are returned an email
> with "RT could not load a valid user".
> I've had a search around; am I right in thinking the command:
> Set($AutoCreate, {UnPrivileged => 1});
> will solve my problem?
> I have reasonable Unix knowledge; if this is siimply a case of logging
> into the server (via
> putty for example) and running the command, I will do it myself. If
> not....(I'll pass it back
> to the third party company, which of course will cost money....)AutoCreate is only for logging in and autocreating a user (you can read about it in the config file). The logs and the email sent to the RT owner should indicate that you need to grant the CreateTickets right to the Unprivileged group if you want users autocreated. -kevin
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