Hi Kevin,
Many thanks. I made the "Create Tickets" modification to the
Unprivileged group, and it now works!
Job done :-)
Thanks
JD
> Date: Tue, 24 Apr 2012 14:48:07 -0400
> From: falc...@bestpractical.com
> To: rt-users@lists.bestpractical.com
> Subject: Re: [rt-users] Allowing automatic creation of new (unprivileged)
> users - what is the command?
>
> On Tue, Apr 24, 2012 at 07:27:40PM +0100, John Chapman wrote:
> > I've just had RT 4.0.5 set up by a third party company. I did not
> > install it myself.
> > RT is not allowing automatic creation of new (unprivileged) users; they
> > are returned an email
> > with "RT could not load a valid user".
> > I've had a search around; am I right in thinking the command:
> > Set($AutoCreate, {UnPrivileged => 1});
> > will solve my problem?
> > I have reasonable Unix knowledge; if this is siimply a case of logging
> > into the server (via
> > putty for example) and running the command, I will do it myself. If
> > not....(I'll pass it back
> > to the third party company, which of course will cost money....)
>
> AutoCreate is only for logging in and autocreating a user (you can
> read about it in the config file). The logs and the email sent to the
> RT owner should indicate that you need to grant the CreateTickets
> right to the Unprivileged group if you want users autocreated.
>
> -kevin
