On Fri, Aug 24, 2012 at 11:24:17AM +0100, Asanka Gunasekera wrote: > Hi, is there a way to display a column under "[1]10 highest priority > tickets I own" which will > show the ticket response status like "waiting for customer or in progress > or reviewing" > something like that.
You may find the UpdateStatus column helpful for the first part, but the in progress/reviewing sound like statuses you want to be setting. You'd have to say a lot more about how your site determines that a ticket is in progress or reviewing for us to tell you how to use RT to show that data. -kevin
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