I've noticed that I can "steal" a ticket using the "Actions"->"Steal" dropdown on the ticket display, however I can't steal if by changing the "Owner" dropdown on the Basics page. When I attempt to, I get a message "You can only take tickets that are unowned". Is this intentional, or an oversight?
Also, is there some privilege that would allow me to re-assign a ticket from one person to another? As a work-around, I can steal it and assign it, but I'd like to do it in one step. -- http://www.linkedin.com/in/paultomblin http://careers.stackoverflow.com/ptomblin
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