I dealt with this in one install by commenting out (in 4.0.6) lines 2924 through 2935. I do notice that there's something about "Force" in that if statement, but it seems force is an internal thing to allow automated processes to override the check.
-Matt On Wed, Sep 19, 2012 at 2:17 PM, Paul Tomblin <ptomb...@xcski.com> wrote: > I've noticed that I can "steal" a ticket using the "Actions"->"Steal" > dropdown on the ticket display, however I can't steal if by changing the > "Owner" dropdown on the Basics page. When I attempt to, I get a message > "You can only take tickets that are unowned". Is this intentional, or an > oversight? > > Also, is there some privilege that would allow me to re-assign a ticket from > one person to another? As a work-around, I can steal it and assign it, but > I'd like to do it in one step. > > -- > http://www.linkedin.com/in/paultomblin > http://careers.stackoverflow.com/ptomblin > > > > -------- > Final RT training for 2012 in Atlanta, GA - October 23 & 24 > http://bestpractical.com/training > > We're hiring! http://bestpractical.com/jobs > -------- Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
