Errr, and I mean lines 2924 through 2935 in lib/RT/Ticket.pm -Matt
On Wed, Sep 19, 2012 at 2:25 PM, Matt Brennan <brenna...@gmail.com> wrote: > I dealt with this in one install by commenting out (in 4.0.6) lines > 2924 through 2935. I do notice that there's something about "Force" in > that if statement, but it seems force is an internal thing to allow > automated processes to override the check. > > -Matt > > On Wed, Sep 19, 2012 at 2:17 PM, Paul Tomblin <ptomb...@xcski.com> wrote: >> I've noticed that I can "steal" a ticket using the "Actions"->"Steal" >> dropdown on the ticket display, however I can't steal if by changing the >> "Owner" dropdown on the Basics page. When I attempt to, I get a message >> "You can only take tickets that are unowned". Is this intentional, or an >> oversight? >> >> Also, is there some privilege that would allow me to re-assign a ticket from >> one person to another? As a work-around, I can steal it and assign it, but >> I'd like to do it in one step. >> >> -- >> http://www.linkedin.com/in/paultomblin >> http://careers.stackoverflow.com/ptomblin >> >> >> >> -------- >> Final RT training for 2012 in Atlanta, GA - October 23 & 24 >> http://bestpractical.com/training >> >> We're hiring! http://bestpractical.com/jobs >> -------- Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs