Hi, Have you considered RT::Extension::SLA [1]?
[1] http://search.cpan.org/~tsibley/RT-Extension-SLA-0.07/lib/RT/Extension/SLA.pm On Mon, Nov 26, 2012 at 4:15 PM, Telmo Cardoso <telmo.card...@gmail.com> wrote: > Hi, > > I apologize for the abominations I'll probably say :) > > I was put in charge of administrating an RT 4 installation (already > installed) and I have no knowledge of Perl. > > I configured all that I could using the admin access, but now I also need to > work with SLA using business days only. I have found > http://requesttracker.wikia.com/wiki/DueDateinBusinessHours that I can > use/adapt in my needs, but it uses Business::Hours library, that I have no > idea on how to install. > > I have requested and ssh (not root) request to server. So any help in next > steps? > > Also I'll need to remove the time tickets are stalled from the due time > (because that will depend on client and not on our side). Any idea if any > scrips was already done for it? > > Thanks, > Telmo Cardoso > -------- > We're hiring! http://bestpractical.com/jobs > -- Best regards, Ruslan. -------- We're hiring! http://bestpractical.com/jobs