On Fri, Feb 22, 2013 at 09:04:20PM +0000, Raymond Corbett wrote:
> Is there a way to suppress the display of the "RT System itself" entries in
> Ticket Display?
>
> The ones such as The RT System itself - Outgoing email recorded
>
>
Hi Ray,
We use something like this for RT 3.8.1x:
/opt/rt3> diff local/html/Ticket/Elements/ShowHistory
share/html/Ticket/Elements/ShowHistory
87,90d86
< my $trans_content = {};
< map { $trans_content->{$_->TransactionId}->{$_->Id} = $_ }
@attachment_content;
< my $trans_attachments = {};
< map { push (@{$trans_attachments->{$_->TransactionId}}, $_) } @attachments;
102,106d97
< my $trans_creator = $Transaction->Creator;
< my $trans_type = $Transaction->Type;
< next if ( $trans_creator == 1 and $ShowHeaders != 1 and $trans_type ne
"Create" ); # RT_System
< next if ( $trans_creator == 96711 and $ShowHeaders != 1 );
# escalate
<
108a100,105
> my @trans_attachments = grep { $_->TransactionId == $Transaction->Id }
> @attachments;
>
> my $trans_content = {};
> grep { ($_->TransactionId == $Transaction->Id ) &&
> ($trans_content->{$_->Id} = $_) } @attachment_content;
>
>
124c121
< Attachments => $trans_attachments->{$Transaction->id},
---
> Attachments => \@trans_attachments,
You should be able to adjust this for your needs.
Cheers,
Ken
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