On Fri, Feb 22, 2013 at 04:14:29PM -0800, Thomas Sibley wrote: > On 02/22/2013 04:03 PM, k...@rice.edu wrote: > > On Fri, Feb 22, 2013 at 09:04:20PM +0000, Raymond Corbett wrote: > >> Is there a way to suppress the display of the "RT System itself" entries > >> in Ticket Display? > >> > >> The ones such as The RT System itself - Outgoing email recorded > >> > >> > > > > Hi Ray, > > > > We use something like this for RT 3.8.1x: > > > > /opt/rt3> diff local/html/Ticket/Elements/ShowHistory > > share/html/Ticket/Elements/ShowHistory > > You can use a callback to do this much much cleaner and in a way that > won't break when we update ShowHistory in an upgrade. > > Those are what my coworker Kevin was pointing Ray at. >
Yes, the callback is definitely the way to go. I have not seen a post of the needed code and I have not had time to write it myself. Hence the crude diff with maintenance concerns during an upgrade, but actual code. Cheers, Ken -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
