I installed RT-Extension-CommandByMail-0.10 on my RT 3.8.2 and setup the config like below.
Set( @Plugins, qw( RT::Authen::ExternalAuth RT::Extension::CommandByMail ) ); Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction)); Setup a custom field TAG of type 'Enter one value' for the help queue then send an email to the comment address of a ticket I own, as me, of the following This is a comment CF.{TAG}: comment1 I do not see any value showing for the custom field TAG on the ticket. I do not see any log in debug about the custom field either. I did restart apache after making change to the config. What gives? -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu A: Because it messes up the order in which people normally read text. Q: Why is top-posting such a bad thing?