On Tue, Apr 16, 2013 at 4:01 PM, Miles Scruggs <mi...@digitalphotobox.net>wrote:
> Hi Asif, > > Can you test basic functionality. Like change the status with: > > Status: resolved > > at the top of your reply email. I'm just wondering if CommandByMail isn't > working or you are just having issues with the interaction with Custom > Fields. > Does not look like it is working at all. I sent the following email with a comment and I see the comment shows up but the Status did not change comment 8 Status: resolved Here is log related to that last transaction [Wed Apr 17 03:50:03 2013] [info]: < rt-3.8.2-26149-1366170602-632.1208249-87-0-7509423-2671...@webrt.example.net> #1208249/7509423 - Scrip 87 Imported from RT 2.0 (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:306) [Wed Apr 17 03:50:03 2013] [crit]: < rt-3.8.2-26149-1366170602-632.1208249-8...@webrt.example.net>: Could not send mail. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:478) [Wed Apr 17 03:50:03 2013] [info]: < rt-3.8.2-26149-1366170603-1478.1208249-159-0-7509423-2671...@webrt.example.net> #1208249/7509423 - Scrip 159 On Comment Notify Other Recipients as Comment (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:306) [Wed Apr 17 03:50:03 2013] [info]: < rt-3.8.2-26149-1366170603-1478.1208249-15...@webrt.example.net> No recipients found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:338) > > I just installed CommandByMail, but it was on version 4 not three. It is > working great. > > Cheers > > Miles Scruggs > > > > On Apr 16, 2013, at 12:32 PM, Asif Iqbal <vad...@gmail.com> wrote: > > On Sun, Apr 14, 2013 at 2:55 PM, Asif Iqbal <vad...@gmail.com> wrote: > >> I installed RT-Extension-CommandByMail-0.10 on my RT 3.8.2 and setup the >> config like below. >> >> Set( @Plugins, qw( RT::Authen::ExternalAuth RT::Extension::CommandByMail >> ) ); >> Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction)); >> >> Setup a custom field TAG of type 'Enter one value' for the help queue then >> send an email to the comment address of a ticket I own, as me, of the >> following >> >> This is a comment >> >> CF.{TAG}: comment1 >> >> I do not see any value showing for the custom field TAG on the ticket. >> I do not see any log in debug about the custom field either. >> >> I did restart apache after making change to the config. >> >> What gives? >> >> > > Could not find anything in the mailing list that has exact same issue. > What am I doing wrong? > > > -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu A: Because it messes up the order in which people normally read text. Q: Why is top-posting such a bad thing?