Hi Asif, Can you test basic functionality. Like change the status with:
Status: resolved
at the top of your reply email. I'm just wondering if CommandByMail isn't
working or you are just having issues with the interaction with Custom Fields.
I just installed CommandByMail, but it was on version 4 not three. It is
working great.
Cheers
Miles Scruggs
On Apr 16, 2013, at 12:32 PM, Asif Iqbal <vad...@gmail.com> wrote:
> On Sun, Apr 14, 2013 at 2:55 PM, Asif Iqbal <vad...@gmail.com> wrote:
> I installed RT-Extension-CommandByMail-0.10 on my RT 3.8.2 and setup the
> config like below.
>
> Set( @Plugins, qw( RT::Authen::ExternalAuth RT::Extension::CommandByMail ) );
> Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));
>
> Setup a custom field TAG of type 'Enter one value' for the help queue then
> send an email to the comment address of a ticket I own, as me, of the
> following
>
> This is a comment
>
> CF.{TAG}: comment1
>
> I do not see any value showing for the custom field TAG on the ticket.
> I do not see any log in debug about the custom field either.
>
> I did restart apache after making change to the config.
>
> What gives?
>
>
>
> Could not find anything in the mailing list that has exact same issue. What
> am I doing wrong?
>
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