Hi, RTIR has example of such scrip.
On Mon, Jun 17, 2013 at 1:49 PM, Pavel Gulchouck <g...@gul.kiev.ua> wrote: > Hi. > > If anybody merges tickets with CustomFields type "one value", then > CF value of old (merged) ticket lost. > Is it possible to take some action with this value from scrip > or scrip runs only when old CF value is already unavailable? > > As I understand old ticket id is $self->TransactionObj->Ticket, > but I cannot get its CF value. Please help. > > -- > Pavel > > > -- > RT Training in Seattle, June 19-20: http://bestpractical.com/training > -- Best regards, Ruslan.
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