Thank you. I used $ticket_obj->Load($id) and got new ticket obj. When I use $ticket_obj->LoadById($id) I got original object and then able to use $ticket_obj->FirstCustomFieldValue(). My problem is solved. :)
On Mon, Jun 17, 2013 at 02:23:51PM +0400, Ruslan Zakirov writes: > RTIR has example of such scrip. > > On Mon, Jun 17, 2013 at 1:49 PM, Pavel Gulchouck <g...@gul.kiev.ua> wrote: > >> If anybody merges tickets with CustomFields type "one value", then >> CF value of old (merged) ticket lost. >> Is it possible to take some action with this value from scrip >> or scrip runs only when old CF value is already unavailable? >> >> As I understand old ticket id is $self->TransactionObj->Ticket, >> but I cannot get its CF value. Please help. -- Pavel -- RT Training in Seattle, June 19-20: http://bestpractical.com/training