On Mon, Sep 16, 2013 at 09:57:03AM +0000, Zawada Łukasz wrote: > I've rt 3.8.8. > My problem is that i can't create ticket with my own template. > > On one queue i set template (create_ticet_from_template). Template of > course have a body. > > And script: > > - condiion: on create > > - action: create tickets > > - templete: create_ticket_from_template > > - stage: transactioncreate > > But when click "new ticket" in that queue nothing in "describe the issue > below" is appear.
A Scrip runs after you create your ticket, it isn't a way to add a template to the Message Box on Ticket Creation. People often accomplish what you want with either a small Callback in the MessageBox or linking that callback to Articles to auto-preload an Article. -kevin
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