Thanks for advice I found and do: http://requesttracker.8502.n7.nabble.com/Queue-specific-message-box-contents-tt11581.html#a11584
Template apper in "describe the issue below" like i want . But now when i click "create" ticket, changes disapper and i have only my template without modification. I test it from user root and i don't think it's permisson problem. Lukas -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training
