Another change, with another module: i changed rt-crontool to:
/opt/rt4/bin/rt-crontool --search RT::Search::FromSQL --search-arg "Queue = 'apoyo' AND Owner != 'Nobody' AND ( Status = 'open' OR Status = 'new' ) AND Created < '1 day ago'" --action RT::Action::Notify --action-arg 'Owner' --template 'Recordatorio' And now i get this error: Oct 14 11:01:03 mar-zabbix RT: [8035] Can't call method "CreatorObj" on an undefined value at /opt/rt4/bin/../lib/RT/Action/SendEmail.pm line 957. I went to the code and found this: unless ( $friendly_name ) { $friendly_name = $self->TransactionObj->CreatorObj->FriendlyName; So i went and added --transaction last to cron and ran again and i don't get an error, but no email is sent, with this message in the logs: [9114] [Tue Oct 14 15:44:03 2014] [info]: +<rt-4.2.8-9114-1413301443-1484.5-...@mar-zabbix.seguroscatatumbo.com> #5/9797 - +Scrip #rule (/opt/rt4/bin/../lib/RT/Action/SendEmail.pm:284) [9114] [Tue Oct 14 15:44:03 2014] [info]: +<rt-4.2.8-9114-1413301443-1484.5-...@mar-zabbix.seguroscatatumbo.com> No +recipients found. Not sending. (/opt/rt4/bin/../lib/RT/Interface/Email.pm:378) I even added a To:{$Ticket->Owner} in the template and i still get the same message. What i am missing? The documentation to the modules doesn't give examples. Not even if i put my email in the --action-arg will work. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Send-email-reminder-fails-with-undefined-value-tp58805p58809.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training November 4 & 5 Los Angeles http://bestpractical.com/training