On Tue, Oct 14, 2014 at 07:16:47AM -0700, fleon wrote: > Revisar el ticket #{$Target->Id} y resolver de ser posible. > > {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Target->Id} > > I understand the error, it doesn't like $Target->Id, i guess it isn't > available at that moment, but that template is basically the same "Reminder" > template that comes with RT. How do i fix this?
Except that it's not the same, the RT template creates $Target This reminder is for ticket #{$Target = $Ticket->RefersTo->First->TargetObj;$Target->Id}. > I basically want to send automatic emails to owners when they have > unresolved tickets. You want an RT::Action::Notify and to pass the Owner and NotifyActor arguments, an example of this is in the reminders documnetation https://bestpractical.com/docs/rt/latest/reminders.html I suspect that your other failures are related to the Owner being the last person to update the ticket and running into problems with the NotifyActor setting. You should not specify To: in the template if you want RT to calculate a recipient. -kevin
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