I'm aware of the permissions, that is why I was asking Boris who is not seeing particular users on the drop down to assign the ticket to if they had the proper permissions to be an actual owner of the ticket. ;) On Nov 27, 2014 12:05 PM, "Kenneth Crocker" <kenn.croc...@gmail.com> wrote:
> Drew, > > There are many permissions they need in order to work on a ticket, > ownership is one of them. > > I have an ebook out that explains a lot about permissions. It is titled > "RT for Beginners - A Topical Guide". It is only $9.99 at Amazon or Barnes. > I've attached a TOC. > > Kenn > > On Thu, Nov 27, 2014 at 7:38 AM, Drew <drew.bent...@gmail.com> wrote: > >> Do the users who do not show up have the proper permissions to be >> assigned the ticket? >> >> On Mon, Nov 24, 2014 at 3:13 PM, Boris Epstein <borepst...@gmail.com> >> wrote: >> > Hello listmates, >> > >> > I have just encountered a strange situation. Apparently, as I am trying >> to >> > assign a ticket, some users do show up in the "Owner" pulldown and >> others do >> > not. Thus far, I have failed to see what the selection criteria is >> there. >> > >> > Any help with this will be greatly appreciated. >> > >> > Cheers, >> > >> > Boris. >> > >
