Ok... After turning the debugging, I captured this from the log:
[1426] [Tue Aug 25 16:41:21 2015] [debug]: Converting 'utf-8' to 'utf-8' for text/html - Subjectless message (/usr/share/request-tracker4/lib/RT/I18N.pm:295) [1426] [Tue Aug 25 16:41:21 2015] [debug]: Converting 'utf-8' to 'utf-8' for text/html - Subjectless message (/usr/share/request-tracker4/lib/RT/I18N.pm:295) [1426] [Tue Aug 25 16:41:21 2015] [debug]: About to prepare scrips for transaction #8404 (/usr/share/request-tracker4/lib/RT/Transaction.pm:187) [1426] [Tue Aug 25 16:41:21 2015] [debug]: Found 0 scrips for TransactionCreate stage with applicable type(s) Correspond for txn #8404 on ticket #621 (/usr/share/request-tracker4/lib/RT/Scrips.pm:495) [1426] [Tue Aug 25 16:41:21 2015] [debug]: About to commit scrips for transaction #8404 (/usr/share/request-tracker4/lib/RT/Transaction.pm:210) [1426] [Tue Aug 25 16:41:21 2015] [debug]: Found 0 scrips for TransactionBatch stage with applicable type(s) Correspond for txn #8404 on ticket #621 (/usr/share/request-tracker4/lib/RT/Scrips.pm:495) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4484 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4486 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4488 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4490 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4492 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4495 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4497 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4499 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4504 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4506 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4508 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4510 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4512 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4514 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4516 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) [1426] [Tue Aug 25 16:41:22 2015] [debug]: Rendering attachment #4518 of 'text/html' type (/usr/share/request-tracker4/html/Elements/ShowTransactionAttachments:182) It says it didn't find a script for transaction batch and for transaction create... Makes me wonder if I'm missing a package? Here is what aptitude says I have installed (and what's available): p rt-app - Test application which simulates a real-ti p rt-tests - Test programs for rt kernels i rt4-apache2 - Apache 2 specific files for request-tracke i A rt4-clients - mail gateway and command-line interface to i rt4-db-mysql - MySQL database backend for request-tracker p rt4-db-postgresql - PostgreSQL database backend for request-tr p rt4-db-sqlite - SQLite database backend for request-tracke p rt4-doc-html - HTML documentation for request-tracker4 i rt4-extension-authenexternalaut - External authentication module for request p rt4-extension-calendar - Calendar view for Request Tracker 4 p rt4-extension-customfieldsonupd - edit ticket's custom fields on reply/comme p rt4-extension-jsgantt - Gantt charts for Request Tracker p rt4-extension-spawnlinkedticket - quickly spawn linked tickets in different p rt4-fcgi - External FastCGI support for request-track p rt4-standalone - Standalone web server support for request- I thank you. ________________________________________ From: rt-users <rt-users-boun...@lists.bestpractical.com> on behalf of Ditri, Chris <cdi...@experi-metal.com> Sent: Tuesday, August 25, 2015 12:26 PM To: Matt Zagrabelny Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] No outbound email after upgrade HI Again, Yes, I'm using debian. No, I haven't put it in my RT_SiteConfig.d directory because I don't want to lose track of the settings. When the config is good, I will move them into the appropriate file and re-execute my update update-rt-siteconfig-4. I'm trying to keep the debris out of my configs. It only reads RT_SiteConfig.pm, so I don't see any harm in this strategy. I have set the logging on, thank you for that... lets hope it dumps some useful info! Thanks again. ________________________________________ From: Matt Zagrabelny <mzagr...@d.umn.edu> Sent: Tuesday, August 25, 2015 11:13 AM To: Ditri, Chris Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] No outbound email after upgrade On Tue, Aug 25, 2015 at 10:00 AM, Ditri, Chris <cdi...@experi-metal.com> wrote: > Hi Matt, and thanks for your response. > > I have tried this. It still produces nothing. Here is what I added to my > RT_SiteConfig.pm: > > Set($MailCommand, "mbox"); > Set($SendmailPath, "/usr/lib/sendmail"); > Set($SendmailArguments, "-t"); > Set($OwnerEmail, "m...@workplace.com"); > > > I have also tried: > Set($MailCommand, "sendmailpipe"); > Set($MailCommand, "smtp"); > Set($MailCommand, "sendmail"); > Set($MailCommand, "test"); > > I do a '/etc/init.d/request-tracker4 restart' after each, and even try > rebooting. No good. > > I'm sure I'm missing something silly here... but I just don't know what it > is... > > Any other suggestions? It looks like you are using Debian. Are you using the SiteConfig.d directory and running update-rt-siteconfig before restarting apache? Other things you could try: Set($LogStackTraces, 'debug'); Set($LogToSTDERR, 'debug'); then check the apache error log (/var/log/apache2/error.log) for output. -m